Research

Usability testing

UI & UX Design

Your
Ultimate Travel Companion in One App

With IDS BK, you can easily buy a ticket, a travel pass, or find the fastest route. Thanks to the integration of multiple transport providers, traveling is smooth and stress-free. Whether you're a local or a tourist, this App is your reliable city guide.

An App Built on Insights
from
120+ Hours
of Rigorous Research

Speeding
Up Solutions
with Wireframes

Valuable Insights
Revealed
by Usability Testing

87 % of users prefer displaying frequently purchased tickets

83 % of users expect route suggestions from their current location

80 % of users loved the prominent search bar on the homepage

50 % of users assumed tickets were pre-purchased for future use

15 % of users were unsure about their available credit

100% of users expected the starting stop to auto-generate based on their location

50% of users didn’t understand the difference between a stop and a route name

95% of users wanted to interact with the map and see their location

90% of users expected tickets to be tied to specific routes and schedules

A Unified
Design System 
for Every Mode

A Mobile App Packed
with
Useful Features

Skip the Sign-Up: Travel right away—registration is history.

2-Click Ticketing: Buy your tickets fast, easy, and hassle-free.

Instant Route Finder:
Enter your destination  and get moving with ease.

Stop Alerts:
Never miss your stop again with precise GPS tracking.

Micro Interactions That Bring
Joy to Every Tap

Over 700 Meticulously
Crafted Screens

"The client was satisfied with the branding, website, and app created by Outloud, which received positive feedback from the community. The team was responsive, proactive, and fast-working, leveraging Asana and Slack to collaborate. Additionally, their creativity and understanding were outstanding."

Peter Sliačan

IT Specialist, IDS BK

The Client

IDS BK connects transport modes and carriers in the Bratislava region under one system, letting passengers travel seamlessly with a single ticket. It ensures sustainable, efficient travel while benefiting users, providers, and operators alike.

The Challenge

To create a unified transport system that serves diverse needs, integrates multiple providers, and ensures a smooth, sustainable experience for users—all while balancing the complexities of logistics, technology, and user expectations.

The Solution

By combining user insights with cutting-edge design and development, we built an app that’s as intuitive as it is powerful. From rapid prototyping to testing and iterating, the result is an app users love—and actually want to use.

3.5 Months from First
Contact
to Final Delivery

credits

Peter Hodak

Ondrej Kostolnak

Aneta Stasikova

Pavol Krafcik

Martin Strba

Dominik Cernica

Vojto Kosa

Jozef Arpa

services

Research

Usability Testing

UX Design

UI Design

Design System

year

2024

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Your Ultimate Travel Companion in One App

With IDS BK, you can easily buy a ticket, a travel pass, or find the fastest route. Thanks to the integration of multiple transport providers, traveling is smooth and stress-free. Whether you're a local or a tourist, this App is your reliable city guide.

An App Built on Insights from 120+ Hours of Rigorous Research

Speeding Up Solutions with Wireframes

Valuable Insights Revealed by Usability Testing

A Unified Design System for Every Mode

A Mobile App Packed with Useful Features