"Outloud improved our design and delivered the project swiftly. It was evident the outputs were prepared carefully, so it's no surprise they received praise from both our client and the audience."
Ondřej Konečný
Product Designer, CloudTalk
Functional design system for CloudTalk
CloudTalk is a VoIP business calling solution used by customer service and sales teams. It automates workflow and helps managers optimize performance and increase calling efficiency. But for a seamless operation, you need an intuitive interface–and that's precisely what we delivered with a new design system for CloudTalk.
Our task was to make interactions with CloudTalk completely seamless
We gave the app's interface a fresh new design
…and 150 unique mobile screens
We built a distinctive design system and populated it with a robust component library
Our attention then turned to optimizing the desktop app for effortless usability
Before & After
Before
After
Workflow
Contacts
Management
321 unique desktop screens
The client
CloudTalk makes business calls more efficient than ever. By integrating with business CRMs, it effortlessly collects, centralizes, and processes all calling data in one place which allows clients to tailor CX precisely to their needs.
The challenge
In customer service and sales, every second counts. Ensuring seamless connections between customers and businesses could be the game-changer. Our task was to make this process as smooth as possible, providing CloudTalk users with the best experience possible.
The solution
Through the redesign of CloudTalk's interface and the creation of a distinctive design system, we've developed a platform that is easy to use for both end-users and administrators and stands ready to be enriched with new features tailored to our clients' needs.
CloudTalk
CloudTalk is a VoIP business calling solution used by customer service and sales teams.
credits
Daniel Sevald
Ondrej Kostolňák
Peter Hodák
Martin Strba
services
UI Design
Design system
year
2022 - ongoing
